Shipping & Refund Policy PanoraHome

Shipping & Refund Policy

Last updated: March 25, 2026

At PANORA HOME, we are committed to delivering your cookware safely and on time, and ensuring a smooth experience if you ever need a return or refund.

🚚 SHIPPING POLICY

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timeframes

  • Domestic (India): 4–7 business days
  • International: 10–20 business days (depending on destination)

Delivery times may vary during peak seasons, festivals, or due to unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on all orders above ₹999 within India.
  • Orders below ₹999 will incur a flat shipping fee of ₹99.
  • International shipping charges are calculated at checkout based on destination and order weight.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order on our courier partner's website.

5. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@panorahome.com with your order number and photos of the damage.

↩ī¸ REFUND POLICY

1. Return Eligibility

We accept returns under the following conditions:

  • Return request raised within 7 days of delivery.
  • Product is unused, unwashed, and in original packaging.
  • Item has a manufacturing defect or was damaged during shipping.
  • Wrong product was delivered.

We do not accept returns for:

  • Used or washed products.
  • Damage caused by misuse or improper handling.
  • Items returned without prior approval.

2. How to Request a Return

  1. Email us at support@panorahome.com with your order number and reason for return.
  2. Attach clear photos showing the issue.
  3. Our team will respond within 2 business days with return instructions.

3. Refund Process

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds are credited to your original payment method (UPI, bank account, credit/debit card).
  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

If you received a defective or wrong product, we offer a free exchange for the same item, subject to availability.

5. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Once shipped, cancellations will not be accepted. Contact us immediately at support@panorahome.com to cancel.

📞 Contact Us

PANORA HOME
📧 Email: support@panorahome.com
🕐 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with PANORA HOME. We are here to make your cooking experience wonderful! đŸŗ