Refund Policy PanoraHome

Refund Policy

Last updated: March 25, 2026

At PANORA HOME, your satisfaction is our top priority. If you are not completely happy with your purchase of our nonstick fry pans or tawa cookware, we are here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is raised within 7 days of delivery.
  • The product is unused, unwashed, and in its original packaging.
  • The item has a manufacturing defect or was damaged during shipping.
  • The wrong product was delivered.

We do not accept returns for:

  • Products that have been used or washed.
  • Damage caused by misuse, improper handling, or accidental drops.
  • Items returned without prior approval from our support team.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@panorahome.com with your order number and reason for return.
  2. Attach clear photos of the product showing the issue.
  3. Our team will review your request within 2 business days and provide return instructions.

3. Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be credited to your original payment method (bank account, UPI, credit/debit card, etc.).
  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

If you received a defective or wrong product, we are happy to offer a free exchange for the same item. Exchanges are subject to product availability.

5. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Once the order is shipped, cancellations will not be accepted. Please contact us immediately at support@panorahome.com if you wish to cancel.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products purchased during clearance or final sale events.
  • Gift cards.
  • Items marked as non-returnable at the time of purchase.

7. Contact Us

For any questions or concerns regarding your return or refund, please reach out to us:

PANORA HOME
📧 Email: support@panorahome.com
🕐 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

We are committed to making your PANORA HOME experience a great one. Thank you for trusting us! 🍳